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Delivery & Returns
IMPORTANT INFO FOR DELIVERY OUTSIDE THE UK:
Due to the impact of Brexit, deliveries outside the UK could take more than 14 working days to arrive. We hope to return to normal delivery windows in the near future and we are hard at work on rectifying this issue. We apologise for the inconvenience.
Standard Delivery (International)
We make every effort to deliver your order within the stated delivery windows, but please be aware that we can't always guarantee this. Delivery charges (%) to international countries are calculated based on your order value and location. These will change depending on the country selected.
Next day dispatch is not available outside the UK.
| Flag | Shipping Destination | Delivery Service | Delivery (Days) | Charge |
|---|---|---|---|---|
 |
Austria (AT) | Standard Delivery | 7 - 10 Working Days | £22.50 (charged in €'s at current exchange rate) |
 |
Belguim (BE) | Standard Delivery | 7 - 10 Working Days | £20.00 (charged in €'s at current exchange rate) |
 |
Bulgaria (BG) | Standard Delivery | 7 - 10 Working Days | £30.00 (charged in €'s at current exchange rate) |
 |
Czech Republic (CZ) | Standard Delivery | 7 - 10 Working Days | £22.50 (charged in €'s at current exchange rate) |
 |
Croatia (HR) | Standard Delivery | 7 - 10 Working Days | £30.00 (charged in €'s at current exchange rate) |
 |
Denmark (DK) | Standard Delivery | 7 - 10 Working Days | £22.50 (charged in €'s at current exchange rate) |
 |
Estonia (EE) | Standard Delivery | 7 - 10 Working Days | £25.00 (charged in €'s at current exchange rate) |
 |
Finland (FI) | Standard Delivery | 7 - 10 Working Days | £25.00 (charged in €'s at current exchange rate) |
 |
France (FR) | Standard Delivery | 7 - 10 Working Days | £20.00 (charged in €'s at current exchange rate) |
 |
Germany (DE) | Standard Delivery | 7 - 10 Working Days | £20.00 (charged in €'s at current exchange rate) |
 |
Greece (GR) | Standard Delivery | 7 - 10 Working Days | £30.00 (charged in €'s at current exchange rate) |
 |
Hungary (HU) | Standard Delivery | 7 - 10 Working Days | £25.00 (charged in €'s at current exchange rate) |
 |
Italy (IT) | Standard Delivery | 7 - 10 Working Days | £25.00 (charged in €'s at current exchange rate) |
 |
Latvia (LV) | Standard Delivery | 7 - 10 Working Days | £30.00 (charged in €'s at current exchange rate) |
 |
Liechtenstein (LT) | Standard Delivery | 7 - 10 Working Days | £30.00 (charged in €'s at current exchange rate) |
 |
Lithuania (LT) | Standard Delivery | 7 - 10 Working Days | £30.00 (charged in €'s at current exchange rate) |
 |
Luxembourg (LU) | Standard Delivery | 7 - 10 Working Days | £20.00 (charged in €'s at current exchange rate) |
 |
Netherlands (NL) | Standard Delivery | 7 - 10 Working Days | £20.00 (charged in €'s at current exchange rate) |
 |
Poland (PL) | Standard Delivery | 7 - 10 Working Days | £25.00 (charged in €'s at current exchange rate) |
 |
Portugal (PT) | Standard Delivery | 7 - 10 Working Days | £25.00 (charged in €'s at current exchange rate) |
 |
Romania (RO) | Standard Delivery | 7 - 10 Working Days | £30.00 (charged in €'s at current exchange rate) |
 |
Slovakia (SK) | Standard Delivery | 7 - 10 Working Days | £25.00 (charged in €'s at current exchange rate) |
 |
Slovenia (SI) | Standard Delivery | 7 - 10 Working Days | £25.00 (charged in €'s at current exchange rate) |
 |
Spain (ES) | Standard Delivery | 7 - 10 Working Days | £22.50 (charged in €'s at current exchange rate) |
 |
Sweden (SE) | Standard Delivery | 7 - 10 Working Days | £22.50 (charged in €'s at current exchange rate) |
If there are any countries not showing on the list that you would like to have a delivery to, please contact our customer service team for a quote on: (+44) 01254 589 550*.
*Please note: Only web enquiries can be dealt with through the customer service number.
Please note: We shall be under no liability for any delay or failure to deliver the products within the estimated timescales. We cannot accept any liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
Trade
For trade orders our delivery system and pricing can differ. Please contact our trade department for more information on: (+44) 01254 589 550.
Returning an Item
In the unlikely event that you receive faulty or damaged products, please notify us in writing or by email within 14 days of receipt of your order at customer.services@visionlinens.com or by telephone on: (+44) 01254 589 550*
When returning items we advise that proof of delivery is obtained. We cannot accept responsibility for returns lost in transit.
Vision Linens Ltd
Unit 5,
Walker Industrial Park, Blackburn,
Lancashire,
BB1 2QE
Please note: Do not send returned products to our Head Office.
If we are in a position to do so, we shall replace faulty or damaged products. The replacement goods shall be redelivered at our cost. In the event we are unable to replace the products, our total liability shall be limited to refunding you in full for the cost of the products (plus delivery).
View our Terms and Conditions here.
Cancelling your Order
You may only cancel your order in accordance with your rights under the Distance Selling Regulations. To cancel you must email us within 14 working days of receipt of your items, quoting your order number. This includes items ordered by you in error and items that are no longer required. You must return the products to us and at your expense. On receipt of the products returned in saleable condition, a refund will be made. Refunds will be credited to the credit/debit card used to place your order.